Using notes in Brolly

Notes let team members attach context to individual records. The record itself is an immutable capture of what happened on the platform; a note is where your team explains why — turning the archive into a genuine audit trail rather than just a copy of the content.

Add a note

• Find the record in the Feed and open it — see viewing the detail of a record.
• From the record's detail, add your note and save it.
• Notes you created can be edited or removed later.

Notes sit alongside the record's captured content and metadata, so anyone who opens the record sees the context immediately.

When notes earn their keep

• Deleted posts and comments. When a post is deleted on the platform it's gone from public view, but Brolly keeps the captured record. A note explaining why it was deleted — a moderation decision, a factual error, a policy breach — gives future readers, auditors and FOI officers the full picture without relying on anyone's memory.
• Edited posts. Same idea: the record shows what changed, the note explains why.
• "Job done" tracking. If community members raise service requests in your comments, a note with the work order or tracking number tells colleagues the request has been actioned and where to follow up.
• Handover. Staff move on. Notes mean the reasoning behind decisions leaves with a record, not with a person.

Notes work well alongside tags: tags group related records so you can find them; notes carry the record-specific detail once you're there.