Brolly HelpAn account stopped capturing — what to check
The usual cause is an expired platform token. Here's how to spot an account on hold and reconnect it in a minute.
If new posts stop appearing in your Feed, the connection between Brolly and the platform has usually lapsed — most often because the platform expired the access token it issued when the account was connected. Facebook and Instagram in particular expire tokens periodically as a security measure.
Check the account status
- Go to Settings → Accounts.
- Healthy accounts show Active in the Status column; an account whose connection has lapsed shows On hold.
Reconnect
- Open the actions menu (⋯) on the account's row and choose to reconnect.
- Sign in again with the platform account that manages the page — the same one used to connect it originally.
- Once the status returns to Active, Brolly backfills anything missed during the gap, so no records are lost.
If it keeps disconnecting
Confirm the platform account you reconnect with is still an admin of the page — losing page admin rights is the most common cause of repeat disconnections. If the account is definitely an admin and it still drops, email support@brolly.com.au.
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