Frequently asked questions (FAQ)

Quick answers to the questions we hear most often. If yours isn't here, email support@brolly.com.au.

Do I need my social media accounts' passwords to connect them?

No. You connect each account by signing in with your own admin (or editor) login for that page or account — Brolly never needs, or stores, the account's password itself. That also means you can archive many pages without collecting credentials from the people who run them: each page admin connects with their own sign-in. See connecting your first account.

Is social media a public record?

National Archives of Australia and state and territory recordkeeping regulations define social media records as public records. If your organisation converses with its community on social platforms, you're creating digital records that may be subject to recordkeeping legislation, Freedom of Information requests and legal actions.

Is everything posted on social media a public record?

Not everything. As a general rule, legislation requires a compliant record of any communication relating to service delivery, public consultation, formal advice, or that starts an internal process such as a complaint. Check your state recordkeeping agency for specifics.

What is social media archiving?

Creating a secure, accessible record of your organisation's social media activity that complies with recordkeeping legislation — capturing each record's context, metadata, links and media, not just a screenshot.

Why is archiving important?

In Australia and New Zealand it's a legal requirement for government organisations and many regulated sectors. It also protects you: posts and comments can be edited, deleted or lost on the platform, but your archive remains a complete, compliant copy usable for reporting, FOI requests or legal evidence.

What happens when social media is archived?

Brolly makes a secure, contextually complete copy of records as they happen. Social media changes minute to minute — edits, new comments, deletions — and the archive preserves a reliable record of those changes.

Where is Brolly hosted?

Brolly's fully compliant hosting is located in secure Australian data centres (Tier 3 certified).

What backup and redundancy does Brolly have?

Automatic backups replicated across three availability zones in the Australian region, covering infrastructure, databases and application data. The service is cloud-based with automatic healing built in.

Can Brolly restore deleted data?

Restoration requests are handled on an ad-hoc basis and can take 10–20 business days. Contact support@brolly.com.au.

Does Brolly have scheduled outages?

No standard scheduled outages — releases deploy seamlessly. If urgent maintenance ever requires an outage, we'll notify you beforehand.