How do I report an issue?

If something in Brolly isn't behaving as expected, email us at support@brolly.com.au. A well-detailed report means we can usually reproduce the problem straight away instead of writing back with questions — so here's what to include.

What to put in your email

• Your organisation name, and the email address you log in to Brolly with. If you belong to more than one organisation, tell us which one you were viewing (check the org switcher at the top-right).
• The social media account involved, if the issue relates to a specific connected account or its records.
• A link to the record, or timestamps. If a particular record looks wrong, a link to it is ideal; otherwise tell us roughly when the activity happened and when you noticed the problem.
• What you expected to see, and what you saw instead. A sentence on each is plenty.
• Screenshots. Not essential, but they're often the fastest way for us to see exactly what you're seeing.
• What you've already tried — for example a hard refresh or a different browser.

Before you hit send

Two quick checks solve a surprising number of issues:

• If an account seems to have stopped capturing, look at its status under Settings → Accounts — an On hold account usually just needs to be reconnected. See An account has stopped capturing.
• If the screen looks out of date, try a hard refresh first.

We'll get back to you as quickly as we can — clear reports genuinely speed that up.