Troubleshooting
An account that stopped capturing, a page that will not connect, a missing Settings menu, sign-in trouble — and how to report an issue.
An Account Stopped CapturingHow to tell which account has stopped, what each status means, how to re-connect an expired Facebook, Instagram, Threads or TikTok connection, and what to check for X, YouTube and LinkedIn.Re-connecting Facebook When Its Token Has ExpiredWhy a Facebook, Instagram, Threads or TikTok account shows Token expired, what to have ready before you start, how to re-connect it from Settings → Accounts, and how the gap is backfilled.A New Facebook Page Will Not ConnectBrand-new Facebook pages can take a while before Facebook lets third-party tools such as Brolly see them — check your admin role, give it time, then try again.I Can't See SettingsSettings is role-based, so not everyone has it — but if you should, a hard refresh, a fresh sign-in or a private window usually brings it back.How to Do a Hard RefreshA hard refresh makes your browser load the latest version of a page instead of a cached copy — the key combinations for Windows and Mac, and when to use it.How to Report an IssueUse Send feedback in the sidebar or email support@brolly.com.au — and what to include so the problem can be reproduced straight away.Signed Out, Locked Out or a Two-Factor Code Not WorkingWhat to do when you cannot get in: a temporarily locked account, a two-factor code that does not arrive or is rejected, a forgotten password, and organisations that sign in through single sign-on.