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Getting Started
Getting Started(14)
What's New in BrollyThe new Brolly is live. Here is what changed from the old interface — every edit and version kept in view, smarter search, saved searches, guided exports, a real audit trail, and Insights that measure your social media for the first time.Signing InThe sign-in page step by step — email, password, the two-factor code, single sign-on — plus resetting a password, accepting an invitation, verifying your email and what the trial-ended page offers.Navigating BrollyThe sidebar and its sections, the page layout every section shares, and the controls you will meet everywhere — filters, tables, drawers and dialogs.HomeYour landing page: quick searches into the archive, saved shortcuts, your connected accounts and their health, headline figures and a history of what has been captured — and what to do with each.Your ProfileThe one page that is about you rather than your organisation: your name, email address and avatar, and where to change your password.What Brolly CapturesWhat a record is, what each one contains, how edits and deletions become versions, how far back capture goes, how often it runs, and why a few things look different from the platform.Connecting Your First AccountConnect a social media account so Brolly starts capturing its records — where to start, which platform guide to follow, what Brolly does and does not need from you, and what to check once it is connected.Connecting FacebookAuthorise Brolly on Facebook and choose which Pages to archive, including message archiving and how far back to capture — plus what to know about new Pages, personal profiles and paid posts.Connecting InstagramAuthorise Brolly on Instagram and choose which professional accounts to archive, including posts, reels, stories and comments.Connecting TikTokAuthorise Brolly on TikTok so it archives your videos, captions and comments.Connecting ThreadsAuthorise Brolly on Threads so it archives your posts, replies, mentions and interactions.Connecting X (Twitter)Submit an X profile URL for the Brolly team to connect. There is no sign-in or authorisation screen; the account sits at Pending until it is activated.Connecting LinkedInSubmit a LinkedIn page or profile URL for the Brolly team to connect. There is no sign-in or authorisation screen; the account sits at Pending until it is activated.Connecting YouTubePaste a YouTube channel URL or @handle, confirm the channel Brolly finds, and start archiving it — no sign-in needed.
Latest Releases
Latest Releases(1)
Latest Releases has its own page — What changed in each Brolly release, newest first — the updates you will notice, in plain language.
Archive
Archive(5)
Using the ArchiveSearch, filter, sort and select the records Brolly has captured — every control on the Archive feed explained.Filters and Saved SearchesNarrow the Archive feed with the Filters dialog — record type, who posted, sources, action types, media types and timeframe — and save a view you keep rebuilding as a named search.Viewing a RecordThe Post and Comment Inspector — every captured version of a record, its comment thread, media, annotations, details and log in one place.Archive MessagesBrowse, search and review archived direct-message conversations, see the captured source data behind any message, and export a conversation.Archive SummaryTotals for everything Brolly has archived, by account, platform and group — records or moderation actions, over any date range, with a printable report.
Protect
ProtectComing soon
The Protect guides are being written and will be published alongside the module.
Insights
Insights(9)
InsightsWhat the Insights module shows, how its seven pages fit together, and the date range, sources and Export controls they all share.PerformanceThe headline figures for the period — posts, reach, interactions, engagement and sentiment — with the best days and times to post and how each post type performs.PublishingHow much you publish and when, the mix of post formats, your most recent posts, a platform-by-platform comparison of archive activity, and what your accounts and the public did in the period.EngagementComments, reactions and shares over time, your top-performing posts, every post plotted by reach against engagement rate, and clicks on the links you shared.SentimentHow positive or negative the response to your content is, day by day and post by post, and the emotions behind it.Posts ExplorerEvery post in the period as a sortable table, and the Post Inspector that opens from it with a single post's performance, conversation, sentiment and audience.HashtagsWhich hashtags earn reach, engagement and goodwill — headline figures, a landscape chart, activity over time and an impact ranking you can reweight — with a table of every hashtag's figures and an inspector for each.TopicsThe subjects your content covers — how much attention each one draws, how it is received, whether it is a standing subject or a passing story, and which topics have the most impact — with a table of every topic and an inspector for each.Exporting an Insights ReportChoose the sections you want, confirm the period and sources, and get the whole Insights section as one PDF report.
Exports
Exports(4)
ExportsCreate one-off or scheduled exports of your records in PDF, HTML, CSV or JSON, follow their progress under Files, and manage recurring exports under Schedules.Creating an Export with the WizardStep through the New export wizard — Type, Scope, Dates or Frequency, and Output — to build a one-off or scheduled export of your records from scratch.Export formats and contentsWhat PDF, HTML, CSV and JSON exports are each suited to, why Feed and Messages are exported separately, what every export contains, and how to verify a download with its checksum.Exporting records for an FOI or records requestA walkthrough of producing exactly the records a request covers: filter the Archive, export the view or build a one-off export, name it with the case number, download and verify it, and schedule a standing export for recurring requests.
Settings
Settings(9)
Managing Social AccountsThe Social accounts page: every connected account's status and records, its details drawer, its action tiles, and how to regroup or delete an account.Holding, Re-connecting and Message CapturePause an account without losing its records, renew a platform connection that has expired, refresh an older Instagram connection for Stories, and turn on Messenger capture for a Facebook Page.Managing Team MembersInvite people to your organisation, understand the Owner and User roles, and manage each member's groups and access from their drawer.Managing GroupsPermission groups connect accounts to people: create groups, add members, and control which team members see which social media accounts.TagsCreate and manage the tags that group records for a case, campaign or request, control who can create them, and jump from a tag to its records.Organisation SettingsSet your organisation's name and timezone, require two-factor authentication for everyone, and set up single sign-on with your identity provider.IntegrationsConnect Brolly to OpenText Content Manager, to Hootsuite, or to your own systems through the Brolly API — what each integration does and how to register interest.Activity LogThe audit trail of sign-ins, security events and changes across your organisation — how to read, filter and export it.Your Plan, Trial and Add-onsWhat a Brolly plan includes, which features are optional add-ons, what happens when a free trial ends, and who to contact to change your plan or get an invoice.
Compliance and Records
Compliance and Records(3)
Does Brolly Meet the Requirements of the Public Records Act?What Brolly does to support public-records and FOI obligations in Australian jurisdictions, and what your records officer and records authority still need to confirm.Retention, Disposal and Legal HoldHow long Brolly keeps your records, how disposal is handled against your records authority's requirements, how a legal hold works, and why export files expire when records do not.Frequently Asked QuestionsQuick answers to the questions we hear most: passwords, what counts as a public record, how archiving works, hosting and backups, restoring data, outages, dark posts, personal profiles and start dates.
Troubleshooting
Troubleshooting(7)
An Account Stopped CapturingHow to tell which account has stopped, what each status means, how to re-connect an expired Facebook, Instagram, Threads or TikTok connection, and what to check for X, YouTube and LinkedIn.Re-connecting Facebook When Its Token Has ExpiredWhy a Facebook, Instagram, Threads or TikTok account shows Token expired, what to have ready before you start, how to re-connect it from Settings → Accounts, and how the gap is backfilled.A New Facebook Page Will Not ConnectBrand-new Facebook pages can take a while before Facebook lets third-party tools such as Brolly see them — check your admin role, give it time, then try again.I Can't See SettingsSettings is role-based, so not everyone has it — but if you should, a hard refresh, a fresh sign-in or a private window usually brings it back.How to Do a Hard RefreshA hard refresh makes your browser load the latest version of a page instead of a cached copy — the key combinations for Windows and Mac, and when to use it.How to Report an IssueUse Send feedback in the sidebar or email support@brolly.com.au — and what to include so the problem can be reproduced straight away.Signed Out, Locked Out or a Two-Factor Code Not WorkingWhat to do when you cannot get in: a temporarily locked account, a two-factor code that does not arrive or is rejected, a forgotten password, and organisations that sign in through single sign-on.