Connecting X (Twitter)

Overview

X is set up by the Brolly team rather than through an authorisation screen. You paste the profile's public URL, choose a group, request the connection, and the team activates it. You do not need admin access to the X account itself and there is no sign-in — and because no token is involved, an X connection does not expire the way an authorised one can, though platform changes can still interrupt capture. Connect only accounts your organisation owns, controls or is authorised to archive; a public address being reachable is not authorisation in itself.

Before You Start

• Have the profile's public URL ready, for example https://x.com/yourhandle

Step 1 — Choose X

1. Click Settings in the left sidebar, then Connect account at the top right of the Social accounts page
2. Choose X (Twitter)

The dialog explains that X is connected by the Brolly team and that the account will appear as Pending in your accounts list until activation completes.

Step 2 — Request the Connection

1. Paste the profile's public address into Page or profile URL
2. If your organisation has more than one permission group, choose a Group — Organisation (default), which every team member can see, or one of your own. (With a single group the dropdown is not shown.) You can change it later from the account's drawer
3. Click Request connection, or press Enter in the field. The button stays greyed out until a URL is entered and reads "Requesting…" while it sends
4. The dialog confirms Connection requested — "Our team has been notified and will activate your X account shortly. It now appears as Pending in your accounts list." Click Done
5. The account appears in the Social accounts table as Pending

Step 3 — Wait for Activation

The Brolly team activates the account. Its status changes to Active and capture begins, including the profile's earlier posts. You do not need to do anything else.

A Pending X account is normal and expected. It is waiting for activation, not stuck. If it stays Pending longer than you expect, contact support@brolly.com.au with the URL you submitted.

After Connecting

Once the account is Active, open its row in the Social accounts table and check:

• Group is right. Use Change group if only some people should see this account's records. See Managing Groups
• The Records column starts to climb within a few minutes of activation

Troubleshooting

• The URL was rejected — check it is the profile's public address, starting with https://x.com/ or https://twitter.com/, and not a link to a single post
• The account shows Does not exist — the profile has been removed or renamed on X. Check the handle and request the connection again with the current URL
• The account stopped capturing — there is nothing to re-connect on your side. Check the handle on the account's row is still correct (a renamed @handle breaks capture), and if it looks right, email support@brolly.com.au